FAQs
Everything you need to know, in one place. Can't find your answer? Get in touch.
ORDERING
Do I need an account to order?
No. You can check out as a guest. Creating an account just means your details are saved and you can track your orders more easily.
I've made a mistake on my order. Can I change it?
Get in touch as quickly as you can at sales@teetertotter.gr with your order number. If your order hasn't been dispatched yet, we'll sort it out.
Can I cancel my order?
Yes, as long as it hasn't been dispatched. After that, you can return it under our returns policy.
Something I want is out of stock. Will it come back?
Sometimes. Sign up for our newsletter or follow us on Instagram — that's where restocks and new drops are announced first.
Do you gift wrap?
Yes, we offer gift wrapping. Simply leave a note with your order specifying which product or products you would like us to gift wrap.
SHIPPING
How long will my order take?
Delivery times depend on the method you choose and are counted from the moment you order. Full details on our shipping page.
How much is delivery?
Delivery in Greece is free on orders over €150. For other destinations, shipping costs depend on the courier you choose — see our shipping page.
Do you ship abroad?
Yes, worldwide, with DHL.
Will I pay customs charges?
Within the EU, no. Outside the EU, your order may attract customs duties and import taxes set by your country. These are your responsibility and we can't predict the amount.
Can I track my order?
Yes. You'll get an email with your tracking number as soon as your order leaves us.
My tracking hasn't updated. What now?
Tracking can take a day to start moving. If it's been longer than that, email us with your order number and we'll chase it.
Can I collect my order myself?
Yes. Choose showroom pick-up at checkout and we'll let you know when it's ready. Visits are by appointment — see contact.
RETURNS
How long do I have to return something?
Please let us know as soon as possible after receiving your order if you wish to return an item. You have 14 days from the date of delivery to send it back.
Who pays for return postage?
You do, unless the item is faulty. This applies to both Greek and international returns.
How do I return something?
Please complete and submit the return form within 14 days of delivery using the link on our returns page. If you use the printed form, include it in your parcel. Then send the item to the return address listed on our Returns page. We cannot accept any returned items unless the return form has been completed first.
Can I exchange for a different size?
Yes. Tell us on the return form which size you'd like. We'd suggest messaging us first so we can set it aside, sizes go quickly.
When will I get my refund?
Within 14 days of your return reaching us, back to the method you paid with. If you paid cash on delivery, we'll transfer it to your bank account.
Can I return sale items?
Yes, under the same conditions as everything else.
PAYMENT
What payment methods do you accept?
Card, Apple Pay and Google Pay & Bank Transfer. Full details on our payment page.
Is it safe to pay by card?
Yes. Payments are processed over an encrypted connection by our payment provider. We never see or store your card details.
Can I get an invoice for my business?
Yes. Please enter your VAT details in the Company field at checkout.
SIZING & CARE
How do I choose the right size?
Have a look at our size guide — it has measurements for every style.
How should I wash it?
Please check the Composition and Care section on each product page for washing instructions.
Are your swimwear fabrics UV protective?
Yes. All our rashguards for girls and boys, as well as our girls swimwear, offer UPF 50+ protection. Our boys swim shorts offer UPF 30+ protection.
