Terms of service

Terms & Conditions
These terms govern your use of teetertotter.gr and any purchase you make through it. By browsing this website or placing an order, you accept them. Please read them before you buy.

Who we are
This website is operated by Aikaterini Kounidi, sole proprietorship.
Registered address: 26 Georgaki Street, Spata 19004, Greece
VAT number (ΑΦΜ): 106795525
Tax office (ΔΟΥ): ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ
GEMI number: 194988702000
Email: sales@teetertotter.gr
Telephone: (+30) 698 752 2551, (+30) 698 147 1077
In these terms, "we", "us" and "our" refer to the above. "You" refers to the person browsing this website or placing an order.

Using this website
You may browse and use this website for personal, non-commercial purposes. You agree not to use it in any way that is unlawful, that could damage it or interfere with its operation, or that could impair anyone else's use of it.
You are responsible for making sure the information you give us is accurate and complete.

Intellectual property
All content on this website — including the Teeter Totter name and logo, product designs, prints, photographs, graphics, text and page layouts — belongs to us or to third parties who have licensed it to us, and is protected by intellectual property law.
You may not copy, reproduce, distribute, modify or use any of it commercially without our prior written permission.

Your account
You may place an order as a guest, or create an account to save your details and track your orders.
If you create an account, you are responsible for keeping your password confidential and for any activity under your account. Tell us immediately if you believe someone else has accessed it.
You may close your account at any time by emailing sales@teetertotter.gr. We may suspend or close an account that has been used in breach of these terms.

Products
We take care to describe and photograph our products accurately. Colours may appear slightly different depending on your screen, and measurements in our size guide are approximate.
Our products are intended for children and should be used as described. Please follow the care instructions on the label.

Prices
All prices are shown in euro and include VAT at the applicable rate. Delivery costs are shown separately and added at checkout.
We may change prices at any time, but changes will not affect orders we have already confirmed.
Despite our best efforts, a product may occasionally be listed at an incorrect price. If the correct price is higher than the price shown and the error is obvious, we are not obliged to supply the product at the incorrect price. We will contact you before dispatch, and you may confirm the order at the correct price or cancel it for a full refund.

Placing an order
Before you complete your order you can review and change its contents, quantities and your details at any point.
When you submit your order, you are making an offer to buy. You will receive an email confirming that we have received it — this is an acknowledgement, not acceptance.
A contract between us is formed only when we send you an email confirming that your order has been dispatched, or when you collect it from our showroom.

Availability
All products are subject to availability. If a product becomes unavailable after you order it, we will contact you and offer you an alternative, a partial dispatch, or a full refund of the amount paid for that product.

Payment
Available payment methods are set out on our Payment page. 
Payment is taken at the time of order.
Card payments are processed by our payment provider over a secure connection. 
Where you choose a third-party payment service such as Klarna, that service's own terms and conditions will apply to you in addition to these terms.
For bank transfers, please quote your order number as the payment reference. We will hold your order for 3 working days pending payment.

Delivery
Delivery methods, costs and estimated times are set out on our Shipping page and confirmed at checkout.
Delivery times are estimates, counted from the moment your order is placed, and are not guaranteed. We are not liable for delays caused by our couriers, by weather, strikes or other events outside our control.
Risk in the products passes to you on delivery, or on collection from our showroom.
Showroom collection is by appointment. We will let you know when your order is ready and hold it for 3 days.

International orders and customs
We ship worldwide. Orders delivered outside the European Union may be subject to customs duties, import taxes and handling charges in the destination country.
These charges are set by the destination country, are not included in our prices, and are the responsibility of the recipient. We have no control over them and cannot predict their amount.
If a parcel is refused or returned because these charges were not paid, any costs incurred will be deducted from your refund.

Right of withdrawal and returns
If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To do so, complete our return form or tell us clearly by email within that period. You then have a further 14 days to send the products back to us.
Products must be returned unworn, unwashed, in perfect condition and with all original tags attached, in their original packaging where possible.
Return postage is your responsibility, unless the product is faulty. We recommend using a tracked courier service, as we cannot accept responsibility for items lost or damaged in transit to us.
We will refund the amount paid, including standard outbound delivery costs, within 14 days of receiving your return. Full details are on our Returns page.

Faulty products
If a product is faulty, not as described, or does not perform as it should, you have rights under Greek and EU consumer law, including a legal guarantee of conformity lasting two years from delivery.

Contact us at sales@teetertotter.gr with your order number and a photograph and we will resolve it. Where a product is faulty, we cover all postage costs.

Nothing in these terms limits your statutory rights as a consumer.

Newsletter and marketing
If you subscribe to our newsletter, we will send you news about our collections and offers. You can unsubscribe at any time using the link in any email, or by emailing sales@teetertotter.gr.

Liability
We are responsible for foreseeable loss or damage caused by our failure to meet these terms or by our negligence.
We are not liable for loss of profit, loss of business, or any indirect or consequential loss.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure results from events beyond our reasonable control.

Privacy
We process your personal data in accordance with our Privacy Policy, which forms part of these terms.

Changes to these terms
We may update these terms from time to time. The version in force at the time you place your order is the one that applies to that order.

Governing law and disputes
These terms are governed by Greek law. If you are a consumer, you also benefit from the mandatory protections of the law of the country in which you live.

We would like to resolve any problem directly, so please contact us first at sales@teetertotter.gr.

If we cannot reach an agreement, you may refer the matter to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή, www.synigoroskatanaloti.gr) or to another approved alternative dispute resolution body. You may also bring proceedings before the competent courts.

Contact
Aikaterini Kounidi
26 Georgaki Street, Spata 19004, Greece
sales@teetertotter.gr
(+30) 698 1471077