Privacy Policy
At Teeter Totter we take the protection of your personal data seriously. This policy explains what we collect, why, and what rights you have over it.
Who we are
The controller of your personal data is:
Aikaterini Kounidi
26 Georgaki Street, Spata 19004, Greece
VAT number: 106795525
Email: sales@teetertotter.gr
Telephone: (+30) 698 752 2551
For any question about your data, write to us at sales@teetertotter.gr.
What we collect
When you place an order: your name, delivery and billing address, email address, telephone number, order contents and order history. If you request an invoice, we also collect your VAT number, tax office and business details.
When you pay: your payment is processed by our payment provider. We receive confirmation that payment succeeded and the last four digits of your card. We never see or store your full card details.
When you create an account: your email address, password (stored encrypted) and saved addresses.
When you subscribe to our newsletter: your email address.
When you contact us: your name, email address, order number if you give one, and the content of your message.
When you visit our website: your IP address, pages viewed, and the site you came from. This is collected through cookies — see the cookies section below.
| Why we use it, and on what legal basis | |
| Purpose | Legal basis |
| Processing and delivering your order | Performance of our contract with you |
| Handling returns, exchanges and refunds | Performance of our contract with you |
| Issuing invoices and keeping tax records | Legal obligation |
| Answering your questions | Performance of our contract, or our legitimate interest in responding to enquiries |
| Sending you our newsletter | Your consent |
| Preventing fraud and keeping our site secure | Our legitimate interest |
| Understanding how our site is used and improving it | Your consent, through cookies |
| Showing you our ads on social media | Your consent, through cookies |
We do not sell your personal data. We share it only with the parties who help us run our business:
-Our e-commerce platform, Shopify, which hosts our website and processes orders
-Our payment providers, who process your payment securely
-Our couriers — BOX NOW, EasyMail, ACS and DHL — who receive your name, address and telephone number in order to deliver your order
-Our accountant, for invoicing and tax compliance
-Our email marketing provider, if you have subscribed to our newsletter
-Analytics and advertising providers, including Google and Meta, if you have consented to those cookies
Each of these acts under a contract requiring them to protect your data and use it only for the purposes we specify.
We may also disclose data where we are legally required to do so.
Some of our providers are based outside the European Economic Area, including in the United States. Where data is transferred outside the EEA, it is protected by the European Commission's standard contractual clauses or an equivalent safeguard.
Order and invoice records: [ ] years, as required by Greek tax law
Account information: for as long as your account is open, and [ ] months after you close it
Newsletter subscription: until you unsubscribe
Contact enquiries: [ ] months after the matter is resolved
Cookie data: as set out in our cookie settings
Our website uses cookies. Some are necessary for it to work — they remember your basket and keep your session secure — and cannot be switched off. Others are optional:
-Analytics cookies help us understand how the site is used
-Marketing cookies let us show you relevant ads on social media
Optional cookies are only placed if you consent. You can change your choice at any time through [cookie settings link], or by clearing cookies in your browser.
Under the General Data Protection Regulation you have the right to:
-Access the personal data we hold about you
-Correct anything inaccurate or incomplete
-Erase your data, where we have no ongoing legal reason to keep it
-Restrict how we use it
-Object to processing based on our legitimate interests
-Receive your data in a portable format, or have it sent to another provider
-Withdraw your consent at any time, where consent is the basis we rely on — this does not affect anything done before you withdrew it
To exercise any of these, email sales@teetertotter.gr. We will respond within one month.
If you believe we have not handled your data properly, you have the right to complain to the Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα), Kifissias 1-3, 115 23 Athens, www.dpa.gr.
We use technical and organisational measures to protect your data against unauthorised access, loss or misuse, including encrypted connections across our site and restricted access to order data.
If we change this policy we will post the updated version here with a new date. If the changes materially affect how we use your data, we will tell you directly.
